Faq hotelaparis.com

Written by Booking hotel Paris

Isn’t it too risky to let their credit card number ? What are the security procedures you use ?

No, it is not risky. Anyway, not much than on another marketable website.
Everything is implemented to secure the transaction.
Thus, like the http pages show it, the pay page is secured.
The society with who we are working for your reservation processing ( Availpro) uses CIC performances for the bank transactions.

Everyone has their job. In hotelaparis, it is to be a Parisian hotel portal, in CIC, it is to guarantee the bank operations.
Moreover, the reservation processing pages on hotelaparis / availpro are secured by Thawte, according to the SSL 123 certificate.

Who and what is Availpro ? I saw this name on the reservation page

Availpro is a society that designs the reservation engine technology and manages the availability you can see on hotelaparis.

Careful ! hotelaparis is not affilitated to Availpro, Availpro is not an editor of hotel web sites, and does not sell hotel rooms. It only sells its own technology to sites like hotelaparis and also to some hotels. Thus, hotelaparis is a client of Availpro, since Availpro rent to hotelaparis the using of its technology.

All the charming hotel you can find on hotelaparis are also clients of Availpro and it is thanks to the availpro and its technology created between hotelaparis and the hotels that we can offer you a real-time reservation system where each hotel manges its own availabilities, which allows you to have a guaranteed reservation.

Moreover, the presence of a charming hotel on hotelaparis is the effect of collaboration agreement between the hotel itself and hotelaparis ( and not Availpro).

If I reserve in an hotel, am I sure that my reservation will be confirmed and that I will have a room in this hotel? I already have had unlucky experiences in the past where I found myself in another hotel than the one I reserved.

Yes, you have the guarantee to sleep in the hotel you reserved. The hotel made a commitment by a contract with hotelaparis.
However, in case of force majeure ( personal strike, inundation...) the hotel promises to find a substituted solution.

Moreover, hotels and not hotelaparis are those who establish the number of available rooms for such or such day. So, the hotels have an overall view of their occupancy planning, and perfectly know if they have available rooms such or such day, and consequently, they adapt the number of available rooms on hotelaparis.

Besides, during your reservation, you can see the number of available room in each kind of room and for each asked day.
After having done your reservation, if you make another reservation (without conclude it ) you will see that there is one available room less( or more according to your first reservation), which proves that there is a limited number of available rooms and that the hotel manages its own availability.

What guarantees to me that my reservation is well confirmed ?

Your reservation is well confirmed.
Here is what happened backstage during your reservation.

- you receive a confirmation email from hotelaparis.com with the hotel destination and all the characteriqtics of the reservation you made. This confirmation also mentions the amount you had to deposit online and the balance you will pay to the hotel at your departure ( without potential extras)

- in parallel to that, we send a confirmation to the hotel by mail ( and sometimes a fax when the time measurement is really short). So, the hotel is also informed of the characteristic of your reservation ( date, kind of room, name...), of the amountyou paid online and what you have to pay at your departure.

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